Customer service is impeccable and they always have Rover or Lexus for me to drive so I can continue to work.
I recently purchased a new Land Rover Defender from Land Rover Des Moines. I had previously heard great things about their customer service and they did not disappoint. The staff was super helpful, not pushy, and very accommodating with an unexpected trade and purchase. I had been interested in the new Defender and stopped by to inquire and test drive. They ended up having a spec that was exactly what I was looking to order. The process was smooth and efficient. Being this was my first Land Rover purchase, they entire staff was very good at addressing questions and concerns. ...
Always efficient and professional. Phillip was wonderful and I have never had a bad experience with the Willis service department.
Very responsive and thorough. Great to work with and kept open lines of communication the whole time
I was in a desperate situation in which I had lost my key fob. I didn’t have an appointment had had to be in Houston in two days. I ordered 2 key fobs on Amazon and had my vehicle towed to the dealership. They were able to program both key fobs in under 2 hours I was back on the road. So grateful! Thank you!
Everyone down here was super nice and easy to talk to.
Exemplary service . Don Hayes is incredible to work with , Willis is fortunate to have such an amazing man on their team !!
Very good and quick oil change service with a car wash to finish it all. Service manager Philip was a delight to work with. My only problem was paying $175 for an oil change and car wash.
My wife and I just purchased a used Velar and it was one of the easiest car buying experiences we’ve ever had. The staff were very professional and made the process enjoyable. We would especially like to say thanks to Robin, Lincoln, Kraig, Tony, and Bill who all made the experience fantastic. Would recommend Willis to anyone looking to buy a Range Rover in the future. Thank y’all again!
Informative, seamless, efficient, fair and kind. Highly recommend!
Grant in the Land Rover service department was very pleasant to work with. He went above and beyond to even help me with a car we have taken out of state.
Always first class service.
Professional and thorough.
Nancy, and the whole team at Willis Automotive, we’re such a pleasure to work with! LOVE my new-to-me Range Rover 😍
Fantastic as always!
As always Don (Service Manager) very pleased with his crew, in the service department, they do a nice job
Enjoyable experience all the way around. Sterling went out of his way to be upfront, honest and responsive. He was a pleasure to work with. Curt and Bill we’re beyond thorough in explaining the technology in the vehicle and in the app in Delivery. The entire team was professional and made the process pleasurable.
Purchased a 2023 Discovery here last week and it was a great car buying experience. I did not feel like just another customer, they made the entire delivery experience something special. The accessory sales person was not pushy like most are, he gave me several options and took the time to explain everything and was just fun to talk to. The delivery tech spent almost an hour going over all the options and and how to get the most from my new car. He took his time to explain all the features and I felt like I was getting my PHD ...
Don was very helpful and bent over backwards to assist me with the issue my vehicle was experiencing.
We were traveling out of state with our 2008 Range Rover HSE (127,000 miles on the odometer) with an issue with the air suspension . Called and was taken on for an early express 720 AM the next morning! They spent an hour going over the vehicle after they gave us a courtesy ride to the hotel. When the reassurance we could continue home without any major repair needed. They brought our vehicle to us in less than an hour after washing the vehicle, And didn’t charge us a dime. Wow. This is outstanding service which convinces us that we will continue with ...
Service was quick and easy. Service attendant was very professional and kept me up to date on what was occurring with my vehicle.
From Robin, my salesperson, to Troy, my Tech specialist, to Tony in Finance, it couldn’t have been a smoother experience. Robin had a selection of vehicles for test drives and when I decided on my 2020 Discovery Sport, Troy introduced me to all the bells and whistles and Tony made the paperwork smoothly. Thanks for helping me with my new vehicle, you are all deserving of 5 stars and beyond!
My sales rep. Is Alex and he make sure the purchase process was easy! All he said is exactly what I get at the end. Thanks to the detailing department they do an excellent job!
I had some issues with Willis in the past, but I can report that everything went great during my visit this time. My service advisor, Kevin, was friendly and knowledgeable, and he kept me in the know the entire time my Land Rover was in the shop. We dropped the vehicle off about 8:00 AM, and before we finished breakfast at a nearby restaurant, I received the call the vehicle was finished and ready to be picked up. I'm glad whatever service issues which existed mid-COVID have been ironed out and Willis is back to their high standards and good ...
Hi all, just wanted to share my review of Land Rover of Des Moines. I came in on a Wednesday, and was assisted by Preston. Probably thought that it was going to be a person looking and moving on. As I said it was a Wednesday, who comes to buy a vehicle on a Wednesday!? Preston came out and greeted us, went over the model we had came to see. Set it up for test driving, even put the air on while we chatted about the vehicle (what a nice thought as it was 93 degrees). Test drove the vehicle, then ...
We bought a four-year-old Range Rover Velar P380 HSE R-Dynamic at Land Rover of Des Moines from Nancy. The car is absolutely beautiful, it doesn't look like it was driven a day. Nancy did a great job, she was knowledgable and helpful without being pushy. We got a fair price, got fair value for our trade-in, and overall the experience was very good. The Velar hadn't had its software updated by the previous owner, and when I mentioned it they took it into their service area and did it right away. It took some time, but I was ...
Don Hayes is by far the best service advisor I’ve ever had in all the years I have owned a car. Thank you!!
Customer experience was great. Bill was great walking me through all of the wonderful features.
Flew in from Asheville, NC to purchase my Range Rover. Worked with Robin T and she made every step quick and seamless. All the paperwork was ready and took less than 10 minutes to complete. Would definitely consider working with Willis again.
Kevin and the team took great care of my old LR4. There were some part delays, which are to be expected considering the current shipping and supplier issues. All around great business that is fair, up front, and gets the job done. Will be back for future routine service and repairs.
Jack Halter was so easy to work with and made the buying process go so smoothly! Answered any and all questions I had and always made sure I was happy with the process. Even reached out after the purchase to make sure I was satisfied. Extremely happy with my experience.
Sunny and Andrew blew me away with how kind, professional and willing to help they were. Mid-way through a cross-country road trip my car was groaning and it was not safe to continue on. They were willing to take a look on the spot and got me back on the road safely with my faith in humanity restored. They treated me like it was a pleasure to help and it turned a really trying situation into a fantastic experience with two people who are really amazing at their jobs and are also just stellar human beings. I wish they were ...
My Rover needed service while traveling through Des Moines. It was towed to Willis without advanced notice given to the Willis service team. Sunny met the tow truck at the door with a smile and took care of me/my vehicle throughout a tough "fix". Very genuine and thorough service, I'd highly recommend this dealership purely based on my experience w/ Sunny and the service team!
The service department got me in and out quickly and delivered the vehicle to my house.
Awesome service department. Sanin was tremendous. The world would be better with more like him.
Very good customer service always
My wife and I had some minor issues on a Range Rover Sport. Jack and his team went above and beyond to solve our problem. They were true professionals, with vast knowledge and passion for the product, excellent communication skills and true integrity. Thanks again for your help!
ALL persons I had contact with were friendly and professional - Jamie Pierce *sales* is a very professional and classy guy. The entire crew works amazingly well together.
Just bought a beauty from here.. Brian Clark made the experience worthwhile and exciting. He's the man! High recommend this store.
Bought a new Discovery in February of this year. The purchase was easier than the decision to buy the vehicle. Todd Speck made the process smooth and simple, and I was happy with the price. Can't recommend him enough. Had my first service on it this week; Dan Berry was the service advisor. Efficient and conscientious of my time, I dropped off my car and was on the road in a loaner within 15 minutes. Initially, Dan wasn't sure of the date when it would be complete, however it was quickly fixed (within 48 hours) and on its way back ...
Excellent and honest service. Very friendly and caring staff.